Punjab Seva Kendra Now Open for 12 Hours Daily from 8 AM to 8 PM

Date:


Ludhiana (Punjab): In a major relief for citizens seeking hassle-free access to public services, the working hours of the Seva Kendra located on Raikot Road, Ludhiana, have been officially extended. Starting July 11, the center will now remain open for 12 hours daily—from 8:00 AM to 8:00 PM—to ensure better service accessibility and convenience for the public.

Announcing this development, Assistant Commissioner (General) Gurmeet Kumar Bansal stated that the change in schedule has been made keeping in view the feedback received from the general public and their daily routines. Many people, particularly working professionals and laborers, were previously unable to visit the center during traditional office hours. With this extension, citizens can now visit either in the early morning or post-work hours, depending on their schedule.

Citizen-Friendly Step by the Punjab Government

This step is being seen as part of the Punjab government’s citizen-centric governance model. According to Assistant Commissioner Bansal, there has been a consistent rise in the number of visitors availing services from Seva Kendras. Hence, to reduce waiting time and improve service delivery, it became necessary to expand operating hours.

“The government is committed to delivering public services near people’s homes and within reasonable timelines. With increasing public demand, longer working hours were the need of the hour,” Bansal added.

Services Available at the Seva Kendra

The Raikot Road Seva Kendra—like other centers across Punjab—acts as a one-stop solution for various essential public services. These include:

  • Aadhaar-related services (enrollment, updates)

  • Birth and death certificates

  • Caste, income, and residence certificates

  • Marriage registration

  • Pension-related documentation

  • Ayushman Bharat health card registration

  • Other state and central government schemes and certificate verifications

With the new timing in place, citizens no longer need to take leave from work or wait in long queues during limited office hours.

Why This Matters

The revised schedule is not just a technical change—it reflects a broader administrative shift toward digital governance and public service delivery reform in Punjab. By extending the Seva Kendra’s working hours, the government aims to:

  • Minimize overcrowding during peak hours

  • Allow flexible access for working individuals

  • Improve processing efficiency for high-demand services

  • Foster public trust in the system through timely and responsive service

This move is especially beneficial for daily wage earners, women, elderly citizens, and rural populations who often face logistical challenges while accessing public offices.

Feedback from the Public

Local residents have welcomed the decision. Speaking to the media, Manjeet Kaur, a school teacher, said, “Earlier I had to wait for weekends or take leave from school to get my documents updated. Now I can visit the Seva Kendra in the evening after work, which is a huge relief.”

Similarly, Ramesh Kumar, a factory worker, praised the initiative, stating, “This is the first time I feel the system is working for us. The extended hours will help thousands like me.”

Model for Other Districts?

The Ludhiana district administration’s step could soon become a model for other districts in Punjab. With more and more citizens relying on digital documentation and verification, demand for efficient Seva Kendra services is growing across the state. If successful, similar 12-hour operational models might be rolled out in other urban and semi-urban areas.

Assistant Commissioner Bansal also hinted at possible digital queue management, SMS appointment alerts, and feedback-based service evaluations in the coming months, further strengthening Punjab’s e-governance infrastructure.

Key Takeaways

  • Effective July 11, Seva Kendra on Raikot Road, Ludhiana, will remain open daily from 8:00 AM to 8:00 PM.

  • Change aims to provide better access to services like Aadhaar, certificates, pensions, Ayushman cards, etc.

  • Decision taken based on increasing public footfall and citizen feedback.

  • Move aligns with Punjab government’s people-first and decentralized service model.

Conclusion

The extension of Seva Kendra timings marks a significant stride in Punjab’s ongoing efforts to make government services more inclusive, efficient, and citizen-friendly. As governments across India explore ways to integrate technology with governance, Punjab’s model stands out as a proactive and practical example.


CHANDIGARH MEDIA
CHANDIGARH MEDIAhttp://www.chandigarhmedia.com
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