In a major crackdown on cybercrime, the Delhi Police’s Intelligence Fusion and Strategic Operations (IFSO) unit busted a high-tech international fraudulent call center operating in Pitampura and arrested 11 individuals, including two women.
The gang targeted foreign nationals, primarily from the United States, using sophisticated methods to entrap them in tech-support scams. Police claim the gang swindled approximately ₹100 crore from foreign nationals under various pretexts. The gang’s back-end team would remotely install malware on victims’ computers, triggering a pop-up screen that displayed a toll-free number for technical assistance.
Victims’ Calls Routed Directly to the Call Center
When victims called the number, the call was routed directly to the Pitampura-based call center via the MicroSIP app. Trained agents there would scare victims by claiming their computers had been hacked. Subsequently, gang members would gain remote access to the victims’ computers using ‘UltraViewer’ software and convince them that their bank accounts were also at risk. Fraudsters posing as bank officials would then communicate using US numbers via ‘Google Voice’ and, under the guise of resolving the issue, coerce victims into transferring gift cards (such as iTunes, Sephora, Target, and Google Pay) or cryptocurrency like Bitcoin.
Authorities seized ₹41 lakh in cash, 29 laptops, 25 mobile phones, eight routers, and a car from the call center. Remove ads; read news only
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